Technology-induced erosion of skills – how does it happen and what implications does it have?

By Dr. Esko Penttinen, Associate Professor, Aalto University Cognitive automation powered by advanced intelligent technologies enables organizations to automate their knowledge-work tasks. Though offering higher efficiency and lower costs, cognitive automation exacerbates erosion of humans’ skills and expertise on the automated tasks. Letting go of obsolete skills is necessary to reap the technology’s benefits – […]